Refund policy

At HAUNT, every product is made to order just for you. Because of this, we generally do not accept returns or exchanges for wrong size, wrong color, or change of mind.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 30 days of delivery and include:

Your order number
A clear photo of the item
A photo showing the issue

Once we review your request, we may offer a replacement or refund at no additional cost.

Wrong Size

Please carefully check our Size Guide before ordering. Since our products are made to order, we cannot accept returns or exchanges if you simply ordered the wrong size.

Wrong Address

Please make sure your shipping address is correct before placing your order. Orders shipped to an incorrect address provided by the customer may not be eligible for a refund or replacement.

Refunds

If your refund is approved, the refund will be issued to your original payment method. Please allow your payment provider a few business days to process the refund.